Privacy policy

Focus Uniforms highly values the strong relationships we have with our customers, and often these relationships have been built up over many years. The data we collect will be handled sensitively, securely, and with proper regard for privacy.

We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising them about our products, services, and other opportunities and administering our business. We therefore maintain the name, postal and email address, telephone number, payment, and order processing information of customers when they order from us. We will never ask you to answer any intrusive personal questions, and we never keep the credit card details of customers unless authorised by the customer.

The information you provide to us is used for billing and delivery purposes and to measure customer interest in our products.

You may provide us with your email address. We will only ever use your email address so that we can contact you about your order, answer a query, or send you special offers from time to time (if you’ve requested to receive our newsletter). Your email address is private, and we will never sell it to third parties.

Any personal information that you give us is private. We will never release personal information to persons or entities without your explicit consent. Exceptions to this are where Focus Uniforms is required by law to disclose certain information if you have ordered a product from us that requires personalisation or delivery to you by an external company.

As part of the National Privacy Principles and marketing best practices, customers can advise us at any time if they no longer wish to receive product information from Focus Uniforms.

To protect your privacy, we have strict agreements with all other organisations that provide us with support services. Only authorised employees who are trained in the proper handling of customer information have access to that information.

Customers can advise us at any time if any of their information requires updating.

Focus Uniforms may make use of "cookies" to make our website perform better. A "cookie" is a feature built into your browser that assigns you a "user ID". Cookies are used to follow you as you move through our web site, and they remember the items you have put in your shopping basket in our online store. Cookies can't be used to discover your identity; they merely identify your computer on our servers when you visit us. Cookies only provide us aggregate statistical data and are not used to record any personal information, such as your name, address, or e-mail address. If you are unhappy about having a cookie assigned to you, you can set your browser to refuse cookies.

On each visit to the site, Focus Uniforms records the statistical data, which is exclusively used to monitor the usage of the website. You may find it easier to understand that the data recorded is a sophisticated form of a hit-counter, and the website records the time of visit, the referral pages, the browser information, and other similar details. We reserve the right to illustrate the usage to our potential clients; however, the recorded data is never used to identify you. The single use of the data is to monitor the performance of the website.

We will take all reasonable steps to ensure that all information we collect, use, or disclose is accurate, complete, up-to-date, and stored in a secure environment accessed only by authorised persons. Transmissions sent to or from Focus Uniforms are routinely monitored for quality control and system administration.

We also value the privacy and security of your online purchases and use the latest encryption software on our site. For information on our credit card security measures, please click here.

More information on privacy legislation is available from the Federal Privacy Commissioners website at www.privacy.gov.au.