GUARANTEE AND RETURNS POLICY
Focus Uniforms is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us unworn and in original condition complete with the original swing tags intact within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.
To return products to Focus Uniforms, please affix postage to your package and send it to -
Focus Uniforms Pty Ltd
Level 1, 31 Cosgrove Rd,
NSW 2136, Australia
Please note that your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference. Please also make sure that a copy of your original invoice is included in the returns package.
Our Customer Service Representatives are available to discuss payment options with you and they will advise on delivery time frames.
Our Quality Control team inspect every garment manufactured by Focus Uniforms to ensure that the products you receive meet our high quality standards. However if you do receive a product which is faulty, please don't hesitate to call us on (02) 9742 5173 or email firstname.lastname@example.org to arrange an exchange or refund.
Should a fault appear after a garment has been worn, it would be appreciated if you would launder it prior to returning it to us. We may choose to repair or replace the garment as we decide the most appropriate.